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per incident), but, we ask the guardians to enroll in the Japan Sports Promotion
Center’s Mutual Aid Policy for accidents at daycare centers. The guardian will
temporarily have to cover for medical expenses in case of an accident, to compensate
for that, Japan Sports Promotion Center will pay the amount 10% higher than the
actual medical costs. (However, eligibility requires that the medical points for one
accident is over 500 points)
8. System to solve complaints.
We have prepared a system to appropriately respond to complaints by users and are
endeavoring to improve the daycare services. Three members, the staff to register
complaints, requests and comments, Principal of the facility, who is responsible to
solve complaints and an independent complaint counselor will respond to
complaints. Please feel free to communicate any opinions or requests.
9. Protection of Personal Information
Daycare centers take a special care in the usage of personal information.
Any documents submitted by guardians will not be used aside from their intended
use.
10. Emergencies
In order to ensure the safety of children, daycare staff members go through regular
evacuation training to prepare for disasters. However, if there is a fear for disaster s
(Cases like, a large scale disaster have occurred, warning for large earthquake is
issued, declaration for alert is issued, a large scale typhoon, etc. ), or if it is
apprehended that the daycare center will not be able to secure the safety of the
children, the guardians may be asked to care for their children at home. If a disaster
occurs while the children are at daycare center, the center will take responsibility
for the children until they are picked up by their guardians, but we ask for the
guardians to pick their children as soon as possible.
*Please notify the daycare center immediately if anything in the household changes.
(Address, phone number, guardian’s employment, guardian’s work hours, family
members, etc.)
11. Health and Hygiene
(1) Health exam by a doctor (twice a year)